SHIPPING & RETURNS

SHIPPING WITHIN NEW ZEALAND
We are proud to hand pour our candles in Mount Wellington, Auckland, New Zealand.
• Once you place your order you will be sent a tracking number so you can follow it en route to your door direct from our factory
• Deliveries to the Auckland region will be dispatched within 1-3 days after your order is placed
• Deliveries to the North island will be dispatched within 2-4 days after your order is placed
• Deliveries to the South Island will be dispatched within 2- 4 days after your order is placed
• Rural deliveries may take longer
• Please note we do not deliver to PO boxes

DAMAGED ITEMS
Should your candles be damaged on arrival, please take a photo of the damage, including the shipping box it was sent in and email this to us HERE to assist us with expediting a replacement or refund. Please allow 3 to 7 days for this to be processed and thank you in advance for understanding we cannot refund courier fees. We do make every effort to ensure your order is packed beautifully so you can receive it in perfect condition. Sometimes on the journey damage occurs and we are more than happy to resolve the issue. Please allow 3 to 7 working days for us to process returns.

Please note, we are not able to refund shipping fees.

ORDER CANCELLATION
As long as your order has not been dispatched from our Mount Wellington factory, we are more than happy to refund your credit card with the appropriate amount. Please contact us HERE as soon as you can as we have a very fast turn around on deliveries.