Once your have placed your order, an automatic email will arrive in your inbox with your order confirmation. Sometimes, this can go into your junk box. Should you not receive this, please contact us here and we will investigate this for you.
- Deliveries to the Auckland region will be received within 1-3 days working days
- Deliveries to the North island will be received within 2-4 days working days
- Deliveries to the South Island will be received within 2- 4 days working days
- Deliveries to Metro Sydney, Melbourne and Brisbane will be received within 3-6 days - Deliveries to NSW, Queensland, ACT and Victoria will be received within 3-6 days
- Deliveries to the rest of Australia will be received within 3-10 days
- International deliveries will take 5-10 working days
You will be sent an email with your tracking details as soon as your order has been sent so you can track its progress.
Contact us here as soon as you can and we will do our best to accommodate you as quickly as we can.
Contact us here as soon as you can and we will do our best to accommodate you as quickly as we can. It is generally quite easy to amend an address detail or phone number as long as the order has not left the main courier office.
Contact us here as soon as you can so we can arrange for a full replacement. Sometimes on the journey damage occurs and we are more than happy to resolve the issue. We do need you to take a photo of the damaged goods and email this to us so we can assess the cause of the damage.
We are not able to offer this as an option. Contact us here and we will guide you through the steps to resolve any issues.
Unfortunately at this time, we are not able to provide this service.
No, they absolutely are not. We love animals and have lots of pets.
The wicks we use in our candles our made from zinc and lead free cotton and we use soy wax in our candles without any additives to provide you with a clean burn.
Over time, some candles develop a soft hue, in particular candles with vanilla fragrance notes in them or citrus notes. We do not use additives to limit this discoloration from the fragrance composition. The suns UV rays contribute to discoloration so keep your candle out of direct sunlight if you are concerned about the colour of the wax slightly changing over time.
It is important to remember to trim your wick after each burn. The soot can easily be cleaned with a damp cloth. Click here to read more about candle care.
Over time, some reed diffusers develop a soft hue, in particular candles with vanilla fragrance notes in them or citrus notes. We do not use additives to limit this discoloration from the fragrance composition. The suns UV rays contribute to discoloration so keep your candle out of direct sunlight if you are concerned about the colour of the liquid slightly changing over time.
We are committed to reducing our carbon footprint as much as we can. Consequently, we have established a refill service for our Auckland based clients. Click here to find out more.
Downlights Charitable Trust was established in early 2020 allows Downlights to donate $NZ1 from every candle sold.
These donations to New Zealand Down Syndrome Association and Recreate NZ are used by them to make employment and work experience opportunities available to more Kiwis with Down syndrome and learning or intellectual disabilities. Through these partners Downlights is able to provide a safe and custom-designed workplace where each person has the opportunity to learn and grow into a job they are proud to tell people about.
We are a small, yet growing company and it is our vision to provide long term work place development and employment opportunities across the disability sector. Please email us here and we will be in touch with you as soon as we can. We would love to be able to offer opportunities to everyone who needs assistance. Thank you in advance for understanding we are not able to help as many people as we would like to.
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